- How do you find the signal coverage? Is it reliable? Have you had any issues with this?
The signal coverage has been fine so far, have tried it both at home and out and about. Texts send quickly and call go through no problem. We are going somewhere tomorrow where signal coverage is bad on all networks, so it will be interesting to see how it fairs there.
- How has your family been using the service? i.e. is it you or your DC/DP who has the handset? How useful have you/they found the Mobile by Sainsbury's service?
DS (age 9) has been using the phone. He has been enjoying the unlimited texts! I think he may forget how to talk to me face to face soon!
- Do you think that the Nectar offer of double points on all of your shopping for 30 days each time you purchase a bundle makes the service more desirable or not?
The nectar offer of double points is good and would make me slightly more likely to use a bundle, as I already shop in Sainsbury's so this would be an added bonus. Especially after Sainsbury's ahve recently extended the things that you can use your points for, like days out, cinema tickets etc.
- How have you found the Mobile by Sainsbury's customer care?
We made a mistake and didn't register the bundle straight away. I called the customer care line and the person that I spoke to was very helpful and sorted it out for us, adding on the credit that we had used so that we could still access the bundle. I think paying 25p to talk to someone is not good though, I don't think you have to pay to talk to customer services on other networks.
- If it came up in conversation, would you recommend this network to your friends or not?
I'm not sure as with the phone that we were given we were unable to test the internet. So far it seems like a good option for children to use the bundle as you do not have to tie yourself in to a contract, but I would have to test the whole service (internet included) before I can recommend it.
- Bearing in mind that the bundle of 200 minutes/unlimited texts/250 MB data costs £10, do you think that the service is good value for money or not?
I think the bundle is a great option, especially for kids, as there is no tie in to a contract and it can be paid for as and when it can be afforded. However, I think there should be more flexibility with the bundles, as some phones don't have access to the internet and therefore it feels like you are paying for a service that you can't even use. Maybe a bundle for just calls and texts could be offered also?
As a final comment:
The reason we signed up for this trial is because I was looking for a phone and good package for my DS, so that he can contact his Dad who lives abroad. Unfortunately we were given a phone with no internet facility, so are unable to use skype or what's app to contact him. Also the bundle doesn't give an opportunity to call abroad, therefore we have not been able to use this for the purpose that we originally applied. Although he is very happy just to have a phone!
I went into Sainsbury's yesterday to ask about any add on options, so that the phone can be used to call abroad, but unfortunately no member of staff on that department was able to answer my questions about how to call abroad, or whether international calling cards could be included in the 200 minutes in the bundle. I think it would be useful as an extra service that the staff working in the phone department knew about the service and could answer customers questions. the man that I spoke to suggested that I call the customer helpline number, when I asked what it was so that I could call then, he said he didn't know!
Overall, we are very grateful to have been picked for the trial and the text and call service seems great, as well as the bundle system, however I think that there was a massive error in providing so many of the posters with basic phones that are unable to test the full service (due to lack of internet connection).