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NOW CLOSED Want one of those American-style fridge freezers?....We need 30 MNers to try a Samsung one!

27 replies

NewGirlHelenMumsnet · 06/07/2011 20:23

We have a very exciting product test for you...We've been asked by Samsung to find 30 Mumsnetters to try out their new G-Series American-style fridge freezer (average selling price £1,800) in their home and give feedback on Talk. Everyone who is selected to take part and adds their feedback will get to keep the fridge freezer forever!

This is what Samsung says about the product: "With the new G-Series three door American-style fridge freezer, you will get lots more storage space thanks to thin wall insulation technology. You also get the benefit of some really clever features, all designed to make your life easier. A plumbed dispenser gives you chilled and filtered ice and water on tap, foldable shelves mean you can fit all your food and drink in irrespective of their size, shape, width or breadth, and FreshSafe Vegetable drawers give you the best humidity levels to preserve vitamins and nutrients in any fruits and vegetables you?re storing. Even better is the CoolSelect Pantry which acts as a mini fridge within a fridge. It?s an independently controlled drawer which can be set to three different temperatures, so you can be sure you are storing your food at the right temperature."

There are a number of criteria for taking part in this project - to take part you must:

  • Live in mainland UK
  • Be willing to provide two lots of feedback (once when the fridge freezer has just been delivered and again after a couple of months) which will appear on MN and may be used for marketing by Samsung (they will link to the feedback thread from their website - you can namechange for the feedback if you like)
  • Be available at home for one weekday in the next 2-3 weeks (date to be arranged with Samsung) for delivery
  • Have space, electricity and a cold water supply (for ice and water dispenser) for a fridge freezer this size in your kitchen (or wherever it would live) - click here for more information on dimensions etc

If you are selected to take part, the fridge freezer will be delivered free of charge but Samsung aren't able to remove any old appliances so you would need to arrange for any existing fridge freezer occupying the space to be removed yourself.

You will get to keep the new fridge freezer once the product test is finished - so long as you add at least 2 lots of feedback on Mumsnet. Feedback will focus on overall impressions of the fridge freezer, the flexibility of the storage space inside it, any features you particularly like etc.

If you are interested in taking part please sign up here.

Thanks
MNHQ

NewGirlHelenMumsnet · 07/07/2011 09:09

SchrodingersMew - we'll be in touch with the selected 30 testers early next week

TinFairy - sorry, it's a delivery issue, not much we can do about it this time but keep your eyes peeled for other cracking product tests soon!

NewGirlHelenMumsnet · 07/07/2011 13:03

Triggles we passed on your comments to Samsung and here's their response (also see answer to warranty queries below):

?The problem you mention was isolated to one model, which is no longer being produced. Samsung was aware of this fault and offered a full repair service. The issue did not pose a safety risk, or impact the length of the appliance?s life and was covered by warranty. Samsung currently offer a 2 year warranty on all refrigeration products.?

AnnMumsnet · 07/07/2011 18:29

ThePrincessRoyalFiggyrolls - amended for you

AnnMumsnet · 08/07/2011 00:08

zipzap + Shakey1500 - your form was in ok thanks. you should go to Mumsnet.com once you have completed the form

NewGirlHelenMumsnet · 08/07/2011 10:56

MrsOnTheMove - don't worry, we have your entry!
pinkthechaffinch - yes, we got yours too
fimbo - yes, you need to have a cold water supply within 4 metres of where it will live
5gomad - oh no, sorry to hear that! We'll take you out
said - nice try but we won't be doing the selection and notifying testers til Monday, sorry!
BettyTurnip - we select at random from all those who meet the recruitment criteria - heart-rending stories bear no weight honest!
PIMSoclock - we'll be in touch with selected testers early next week
Nicola27 - don't worry, we have your entry

Thanks to everyone who has applied - we're closing this now!

NewGirlHelenMumsnet · 08/07/2011 11:05

Ha! It would be nice every now and again (i.e. now)!

NewGirlHelenMumsnet · 11/07/2011 13:24

Hi everyone - just an update - we're in the process of selecting testers and checking delivery plans with Samsung - this all takes a little while so please bear with us - it'll be at least a couple of hours yet (and may not be til tomorrow morning) - sorry, we'll be as quick as we can!

AnnMumsnet · 11/07/2011 14:06

Helen - they said the same to me once...I never even had a sniff of a cake....nadda. It's all TALK I tell you!

NewGirlHelenMumsnet · 11/07/2011 16:38

All champagne and cake to be sent direct to MNHQ marked FAO StressedOutChooserOfFridgeTestersHelenMumsnet please!

Sorry to prolong the agony ladies - it's taking longer than I'd hoped - think we're looking at tomorrow now rather than this pm.

I'll email selected testers and post list on this thread as soon as the list is approved. Can I suggest you all go and have a not-quite-cold-enough drink and come back again tomorrow?!

NewGirlHelenMumsnet · 12/07/2011 10:20

Ok ladies, here it is...

The 30 testers are:

TheRealMBJ
MadameBoo
pengymum
Pekkala
DeepPurple
Macaroona
plantsitter
fishie
DurhamDurham
tethersend
DirtyMartini
Tequilamockinbird
smarmyarmy
RockinSockBunnies
Lemonemmap
Bucksmum
MrsKwazii
Likesshinythings
mygirllollipop
hattifattner
GetOrfMoiLand
muminthecity
babyheave
leelo
madrush
whipmeindiana
LaVitaBellissima
Carmel206
kidderminsterkate
Monty27

Congratulations! I'll be in touch again via email soon with more details.

Sorry to everyone who didn't get picked - please keep your eye out for more exciting product tests soon!

NewGirlHelenMumsnet · 15/07/2011 11:23

I've just asked Samsung what the plan is with deliveries - will let you know when I hear back from them. Don't worry Durham - have let them know you're away - it will all be ok!

NewGirlHelenMumsnet · 15/07/2011 11:31

Quick response from Samsung - here it is:

"All orders went onto the system yesterday, and people will start to get called from today and then into next week. A site survey will be done over the phone to check if there will be any problems getting the product into the house and with the installation/plumbing."

NewGirlHelenMumsnet · 15/07/2011 11:43

Durham - they'll call and leave you a message if they don't get an answer - you just need to call back to arrange delivery

NewGirlHelenMumsnet · 18/07/2011 09:18

Sorry I don't know the answer to all of your plumbing questions! I'll ask Samsung though and get back to you...

NewGirlHelenMumsnet · 18/07/2011 16:12

Hi All - Samsung can connect the fridge freezer up when they deliver it but the cold water supply needs to be easily accessible and no further than 4m away - the delivery person won't do any uncovering of water supplies. Hope that makes sense to everyone.

NewGirlHelenMumsnet · 19/07/2011 11:50

Mygirllollipop - don't worry, they'll call you back or leave a message next time

Leelo - we'll be putting up a feedback thread once all of the deliveries have been made - we'll email you when it's ready

NewGirlHelenMumsnet · 19/07/2011 15:28

Have asked for clarification re: the plumbing - will get back to you...

NewGirlHelenMumsnet · 19/07/2011 15:38

Don't worry about me - I have you split screened so am juggling plumbing queries with watching the Murdochs!

NewGirlHelenMumsnet · 20/07/2011 14:13

I've asked about the 4m queries - will get back to you as soon as Samsung tell me the answer

NewGirlHelenMumsnet · 20/07/2011 14:59

Samsung has just confirmed that the water supply can be up to 4 metres away from the space. It doesn't need to be within 1 metre.

NewGirlHelenMumsnet · 20/07/2011 15:44

Re: connection, this is what Samsung says: "All components to connect to the water supply are included within the product. The delivery team will be connecting the appliances."

NewGirlHelenMumsnet · 21/07/2011 14:21

tethersend - I've asked Samsung about this again and will get back to you

NewGirlHelenMumsnet · 21/07/2011 19:59

MBJ - here's the response I've had from the delivery company via Samsung:

?I have just been advised by Sprint that on further questioning of the driver on his return to the depot, it would appear that the missing part was the valve on the customers cold water feed. This needs to be rectified by the customer?s plumber."

Sounds like you need to get DH down to the hardware shop!

Others with queries re: 4 metres vs. 1 metre - here's reiterated confirmation from Samsung "4m will be fine, the closer the better as you will get a quicker supply of water to the product."

DirtyMartini - sorry I don't have a contact for the delivery company. Now that they've delivered a few hopefully they'll send enough people to get it in.

NewGirlHelenMumsnet · 21/07/2011 20:03

Additional response from Samsung just in...

"If the water connection is say on the other side of the room from the product then you will get the water line running across the floor. We as Samsung will not be able to hide the line or dig up floorboards to make the room look neater, this will be up to the testers.

The delivery team will install and connect the product to the water supply only."

NewGirlHelenMumsnet · 22/07/2011 14:24

Pengymum - we'll be putting up a separate feedback thread once most of them have been delivered - we'll email you when it's up.

Watch this thread for updates

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