Meet the MNHQ moderators. Live chat Friday 8th Nov, 1-2pm

[JustineMumsnet]

Hi all,
We promised you a webchat to discuss all things moderation (and anything else you fancy really). So, tomorrow lunchtime RebeccaMumsnet, RowanMumsnet and I (and possibly a few other team members - suspect that OliviaMumsnet might be lurking) will be on hand at 1pm to answer your questions. If you can't make it along, then do post your questions here in advance. Mind the guidelines at the top of the page now - only one question each and be nice .

thanks Justine for answering that.

I think people really do want . how many votes do you need to make it happen?
I'll start a thread later...
thank you

If you can get Gordon's to sponsor the GIN emotion on a usage basis, we promise to all use it on every post!

@Goatmint

Can we have access to info? Eg

Number of joiners per month/ number of members to date

Number of unique users per month

Number of posts/ month

Number of posts reported/ deleted/ month

Actually seeing the numbers would put things into context, & might even neutralise the ' it's gone to hell in a handcart' perception.

Also I was wondering if the inconsistencies in format and capability between MN versions for different devices could be ironed out. I have worked out that people post type icons, but I can't see them so it makes posts difficult to interpret. Communicating seems to be hard enough, without us not talking the same emoticon language on different devices.

Thank you.

Joiners - about 10 000 per month (last month was higher though [penisbeaker])
Unique users - 5 million per month
Posts/month - about 30 000 per day
Posts reported - about 6,000 per month
Posts deleted - about 2500 per month

Yes we are very much working on ironing out inconsistencies. Plan for 2014 is first infrastructure then consistency and UX across all platforms. It's a top priority.

Can anything be done about people who me-rail threads?

@RemindMeWhatSleepIs

If you can get Gordon's to sponsor the GIN emotion on a usage basis, we promise to all use it on every post!

Imagine what the Daily Mail would have to say about that

@BoreOfWhabylon

I know the 'block poster' issue has been brought up many times before and is not considered a good idea (don't want it myself) BUT could there be the option to colour specified poster/s on a thread, as we can OPs posts? Would make it easier to just skip past the coloured posts as NFI. red would be good

We'd be happy to consider this, if other people think it's a good idea and would be a reasonable compromise on the Hide Poster thing?

@Suddengeekgirl

I don't fancy being a Mod! You just can't win sometimes!

My question is...
What is your preferred method of dealing with the grief spammers/ trolls and naughty MNers have caused you?
Chocolate, biscuits, gin or rocking in a corner? :)

Gin, always Gin TBH it depends on the extent of the troll and what they have done. The blatant trolling that is just stupid/silly etc is fine to deal with, if not a bit tedious.

It's the nasty stuff that can sometimes take a while to deal with but we have a lovely team and after it has passed, we talk about it together and see if we could have handled it better or if it pulled up any issues that need talking about. and then we rock gently in the corner

oh and and , natch

I live in fear of HQ bowing to the demands of the more, er, vocal posters. As a constant namechanger who's been here for donkeys, it scared me how much time has been devoted to reassuring a small but vocal group of posters about the AnyFucker saga. It just seems simple to me - don't break rules. And if you do break rules, hold your hands up (like I understand AF has done) rather than glare balefully around accusing people of reporting. Reporting is a good thing as it brings stuff to HQ's attention. They've made it clear they don't just delete stuff because it's been reported, but some posters insist on a 'snitch' mentality about it, which is pretty silly. I just hope HQ never bend too far to the demands of some of the people who genuinely do think they own a piece of the place cos they've been here a while and not namechanged.

@InkleWinkle

What is the thing that posters do that annoys you most of all? (Apart from the obvious trolling)

The thing that really gets to me is when people think you're being devious and/or making decisions only with regard to profit. I find that strangely hurtful, partly because we don't really think of ourselves as a regular business - profit has never been the overarching aim and for many, many years Mumsnet seemed like the worst business idea in the WORLD and I didn't get paid but it was worth it in so many other ways. But I suppose newbies wouldn't know that and there is a deep cynicism about business. Just always irks and I have to v careful sit on my hands.

I agree with ShreddedHoops.

Ooh, yes- red would be great. I could read them all at one just before going for a run with Rocky Balboa music thumping.

Fuck the gin, can't we just try and sort out the bloody trolling.
The thread from the other night was horrible, 'Pie and shite' or something?

reeling

read my post last night. I want this sorted too, trust me....

Wouldn't colouring a particular poster's posts in red just make it easier to target a particular poster?

I think if you have got to the stage of being enraged and irritated by a particular poster, you just have to skim past their posts and not engage.

Or leave the thread.

@DoItTooJulia

I would like to know if the mumsnet mod teams looks at threads generally to police them, or do you wait for reports before you look at things?

We don't actively look at the boards on the whole. We totally rely on posters reporting posts that break the Talk guidelines

We don't and have never actively moderated the boards.

Mumsnet is self-policing in that respect, so do report and we will look.

or was it this morning? never mind

BoreOfWhabylon , what a good idea.

Red would be just great.

@Taffeta

I would be interested to know how MNHQ view posters who appear to be kind and fair, and then namechange and are abusive and unpleasant.

So that everyone that "knows" them on MN then sticks up for them all the time, as they think they are kind and fun, but in reality a small group of people know otherwise.

I guess this isn't trolling or sock puppeting, does it have a name and is there an MNHQ view on it?

Not sure that this does have a name, but 'abusive' would definitely break Guidelines, so if they're reported they'll be racking up faces and warning mails from us, and if it happens enough they'll be suspended. I can't actually think off the top of my head of anyone who is 'lovely' under their normal name and horrible under another name - but if you have info we don't have then please please do share...

Rowan I still don't think the 'mean' gives you a 'useful' representation of what is actually happening. ... and I think the highlighting of annoying posters' posts is somewhat batshit Why would you 'highlight' someones posts who annoys you?!

@ChippingInBatshitArse

I have been suggesting (for quite some time now) that MNHQ does not permit namechanging for the first year (without going through MNHQ and having you do it for them if there is a really good reason for it).

(I know people can sign up multiple accounts but surely there is a limit to how many one person is able to do?)

Can you please tell me why you don't think this would help? Or if you agree it would help - why you don't want to or can't do it?

We don't think namechanging is that big an issue - namechanging to deliberately inflame is actually pretty easy for us to track and doesn't happen that often. Re-regging with a new account is the trickier thing...

I am going to be horribly inarticulate but I'll do my best.
Mnhq posted after the half a dozen bullying threads about regulars being 'hung out to dry'.
That was exactly how I felt.
The use of 'well known regulars/royalty/prolific mumsnetters is often just the language of a veiled attack.
People pop up, often anonymously, make vague allegations about bullying regulars and special treatment and shit.then, in bending over backwards to be fair, all that is left to stand and exasperated responses are deleted.

Would it really hurt for mnhq, just occasionally to say 'if you see bullying then report it but endlessly complaints about members who don't name change and are therefore peculiarly exposed are a bit cowardly and not in the spirit etc etc...'

Because I could name change - we all could and then it would be poster437 talking to poster6653 which would have a very different feel.
Is that what people would prefer?

Yes, on the thread is fine, Taff

Any thoughts on the plea for making it mandatory to show how long you have been a Mumsnetter?