Hi there. I wonder if anyone can advise me. Before I start I do realise that dh and i are to blame for useless home accounting.
We moved in April 06 to our present house and as soon as we moved in went with Talk talk's new broadband offer. We had been with aol broadband.
Last night dh asked me what the aol £15.99 deb (not dd) on our account was. I had no idea. However rang aol this morning and apparently we have been paying for aol dial up for the last 4 years £700. I just can't believe it. Turns out dh had seen it on our statement, it's not on our dd list, over the years but thought it was connected to our talk talk account because they bought out aol. Now we are with Virgin he realised that something was up as we were still paying out to aol.
I am so cross with us but also don't understand how this has happened. I am so good at cancelling and transfering accounts usually. Aol didn't even have our current address yet I am sure I told them we had moved and we had to wait for Talk talk connection initially so we would have used them here for a while I'm sure.
I know how wishy washy this sounds but does antone think we might have a leg to stand on?
When I first spoke to the guy this morning he said our account was inactive but as soon aas we started getting politely exasperated he denied having said that.