Hi
We've just moved out of somewhere where we were living for 2 years and moved into after the tenancy deposit scheme came into effect. I wasn't aware of the scheme at the time, so didn't think anything of the fact that I was never told where the deposit was being protected.
The agents that we rented through charged our landlord £30 for a deposit scheme, but also sent her an invoice which shows that they took their fees out of our deposit and first months rent and paid her the remainder. The estate agents seem to have now gone bust and are no longer in the picture.
Our landlord is saying she is certain she never received the deposit, despite documentation that indicates otherwise. Is she still liable to pay us back our deposit in law? It's my understanding that it was her duty to protect the money and she has failed to do so.