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Original poster

How to handle this, I am massively angered by this.

55 replies

Yorkiegirl · 16/12/2008 18:29

Message withdrawn

OP posts:

cornsilk · 16/12/2008 18:33

Blimey yorkiegirl - cheeky feckers. Isn't there a law that is meant to prevent companies from doing this? Have you written to them?

ScruffySoAndSo · 16/12/2008 18:33

Rubbish. I mean these people. Just rubbish.

Can you write to them? I know it is a pain in the neck but other than reporting them to BT for a nuisance call I am at a loss.

Maybe worth calling Trading Standards who are totally brilliant at standing in the publics corner for them. They may suggest how to word a letter or write on your behalf?

Good luck x

ScruffySoAndSo · 16/12/2008 18:33

Rubbish. I mean these people. Just rubbish.

Can you write to them? I know it is a pain in the neck but other than reporting them to BT for a nuisance call I am at a loss.

Maybe worth calling Trading Standards who are totally brilliant at standing in the publics corner for them. They may suggest how to word a letter or write on your behalf?

Good luck x

ScruffySoAndSo · 16/12/2008 18:33

Rubbish. I mean these people. Just rubbish.

Can you write to them? I know it is a pain in the neck but other than reporting them to BT for a nuisance call I am at a loss.

Maybe worth calling Trading Standards who are totally brilliant at standing in the publics corner for them. They may suggest how to word a letter or write on your behalf?

Good luck x

ScruffySoAndSo · 16/12/2008 18:34

there you go - three lots of advice for the price of one....

NotQuiteCockney · 16/12/2008 18:35

Local media?

This is really alarmingly bad.

worleywinterwonderland · 16/12/2008 18:38

Can you write to them also?
i understand how your feeling, we recieved a letter from the company that did mils funeral last week, (she died last dec) asking us to go pop in and write on a christmas card for her, as it arrived on the anniversary it was not very well timed and we would rather not have recieved anything.
im going to go in and ask them not to send us anything again, timing was wrong and not in our taste either really

ScruffySoAndSo · 16/12/2008 18:42

Worley - really tactless.

I know these people are doing a job but to be honest I would have been VERY embarrassed the first time I had tried to sell to a deceased client and would make a special not to do it to anyone else never mind the same client and their family!!

Staggeringly bad for the company concerned. Agree you should write to the press local to the co and make waves.

ScruffySoAndSo · 16/12/2008 18:43

Worley - all going wrong tonight. Didn't mean you were tactless.

georgiemum · 16/12/2008 18:54

Write to them. It is a database problem. I have worked in marketing and the worst I ever saw was when some dodo updated the database and some letters went out to 'Dear Mr Deceased'. The problem is that messages don't get passed on or the info isn't ammended properly. They need to take your complete details off the list.

I am so sorry for you - my mum used to get these a lot after dad died and we still get letters and sales calls for her (after 1 1/2 years after her death).

The best was some snotty bint who was chancing her arm saying 'I need to speak to Mr Georgiemum' and wouldn't tell mum what it was about 'it's very important, I am returning and urgent call from him'. Mum told her 'it would have to be a bloody long distance one since he's been dead a year'. She cried buckets afterwards but enjoyed telling the story later.

GoodWilfToAllMN · 16/12/2008 19:03

I would find out who the Managing Director of the company is and write direct to him/her, pointing out that if you don't receive an immediate written apology you will go straight to Watchdog and your/their local paper.

It is shocking misuse of marketing information and 'it was a mistake' is simply not good enough.

If I was running a company in which the staff did this kind of thing, I'd be furious, would be on the phone in person and be sending you a free case of wine to do with what you will. not that I am an MD though.

Sorry to hear it - awful.

rubyslippersisappearinginpanto · 16/12/2008 19:06

firstly - that is horrid and i am sorry

secondly, write a stinking letter and ask how they are going to rectify it and compensate you for the trauma (give them 5 working days)

if there is no satisfactory response then you go the local press

Ivykaty44 · 16/12/2008 19:09

If you give me the name of the company can we write to the company on your behalf? A few emails may clogg their sytem into taking notice and not just being so inadequete at their blardy job

VinoEsmeralda · 16/12/2008 19:10

If possible sent it by email so you can cc trading standards and watchdog in which is visible to them. This should prompt them to do anything prompt and agree with Ruby re the 5 days to reply.

it is really really poor database management

WalkinginWaynettaWonderland · 16/12/2008 19:11

That sucks Yorkie

Send them an email - you can use most of what you've written here. then, depending on how public you want to make it, you could just copy the local rag.

What a bunch of twunts.

goldFAQinsenceandmyrrh · 16/12/2008 19:12

Yorkie - no advice but and for you. Stupid twankers.

NotQuiteCockney · 16/12/2008 19:14

For it to happen once is understandable, but three times.

I used to do some fundraising stuff for a hospital, and spent a very boring day finding out what the different codes for patient departures were, so that I would not input patients who had left because they were dead into the fundraising database. Other people didn't seem to think it was a priority, avoiding sending out letters to people who had died in our hospital.

babbi · 16/12/2008 20:00

Nothing to add , except to say I am very sorry and am sending you a big hug at this time of year xxx

onlyjoking9329 · 16/12/2008 20:12

Thats crap service and frankly unforgivable yorkie.
Write to them, mention watchdog, i am sure that will help them to sort it out, sorry you have had to deal with this.

LadyLauraStandish · 16/12/2008 22:03

You should name and shame them on here.

You poor thing - that's really horrible.

morningpaper · 16/12/2008 22:06

how awful for you Yorkie

I bet they do this ALL THE TIME to old people who are not confident enough to complain

terrible, I would write them a letter of complaint

ClausImWorthIt · 16/12/2008 22:09

What is the company? I agree that you should name them, especially as my brother works for a wine company and I want to make sure it's not his company.

My mum died almost 5 years ago now, and my dad still gets mail for her. And it still upsets him. Why companies can't update their databases properly is beyond me.

ravenAK · 16/12/2008 22:13

The Inland Revenue took 4 years to stop asking me for joint tax returns for the business I'd sold because of my dh1's unexpected death - a fact they were fully apprised of at the time.

It took quite a few phonecalls/letters/emails before they could comprehend that no, dh1 was unlikely to be much mithered by however many bloody penalty notices they sent him 'c/o' me...

It's crap, Yorkiegirl. Send them a strongly-worded letter.

(oh & if they 'phone again, just say 'telephone preference service'. You don't even need to actually have it - it works like waving a bottle of holy water at a vampire )

leenasmom · 16/12/2008 22:14

{{{{{{{{{{big hugs}}}}}}}}}}}}}}}
and at this time of year!!three times is a disgrace..but seeing as u spoke to a manager they might not contact you again...but follow up with an email/letter as suggested in pp's
name and shame

god bless

bubbles4 · 16/12/2008 22:15

Yorkiegirl,i dont know what to say,i remember your threads from when your dh died and your and your dc,s are in my thoughts.

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