Lucky for me I check my bank online daily as my gas bill came out twice!

[JumpingDizzy]

I always check my online account daily to make sure I'm ok to pay bills etc..
I checked it yesterday and saw that when I used a paypoint to pay my Southern Electric gas bill it'd come out twice

I went into the shop and they went through everything but couldn't find any evidence it was their fault. So today I rang Southern and they eventually found it'd come out twice and said it was the bank's fault?
They're now sending me a cheque so I'll have to wait for that to arrive, go into town and then wait for it to clear.

I rang Lloyds TSB and they were very matter of fact about it saying 'oh well at least it's sorted now'.

They should be able to do a BACS transfer for you if you ask. Make it clear that it's caused hardship for you.

Who will Southern or TSB? Thanks for the idea.

Southern. They are the ones who currently have your money.

i asked him if there was any way they could do it quickly he said no?

ringing them now

they said cheque's been sent
Oh well good job I have an overdraft.