Has anyone had any dealing with this company?
I applied for a loan with them about 5 wks or so ago. Signed the forms etc and sent all my proof of income. However, they contacted me to say they needed proof of my child benefit and tax credits. I told them i would send my next bank statement when it arrived showing these details. I was told that was all i needed to do and my loan was accepted and as soon as they had this info they would pay out.
Anyway, then it all went wrong. I got my statement about 2 wks ago and i sent it straight off, stupidly i sent the original statement and not recorded delivery. What an idiot. I also sent it to the wrong office. Anyway, i have rang basically everyday and asked if they have recieveed it but no they have not. I was assured that even though it went to the wrong office it would get to them but there would be a delay.And that was all they were waiting for to process my loan. AT the end of last wk one of the people at Welcome finally agreed with me that it appeared that the statement had got lost in the post and could i send another one. So i have requested another statement from the bank and am still waiting for this to arrive.
Then Saturday i receieved a letter from Welcome returning all my proof of income and telling me my loan had been declined as i dont meet the criteria! What the hell has gone on? I tried ringing to see if they had recieved the statemnt and then declined my loan, but no, they still havent got it. Im really confused now. Have i been turned down because they havenet recieved that statement, or have they somehow changed their mind?? I am not getting any joy when i ring them all they say is write for an explanation. I am furious. Please can someonme who knows about this stuff help me?