My 81 year old partially sighted Mum recently got back from a short holiday to find the wall at the bottom of her garden had seemingly been smashed down by a builder developing land and a pub on the other side of it. A couple of her neighbours are slightly affected but she has a whole (listed!) wall smashed into her garden accompanied by a big willow tree (other sides) which has been uprooted and is collapsed on top of her cherry tree amidst rubble. The wall is her responsibility but builder seems to have demolished it. No contact by builder or agent. Her neighbour (who is in his 40s) has managed to get hold of a couple of phone numbers (builders mobile only!). What should she do? I think I may have (finally)persuaded her to let me handle things for her - initially think she was reluctant as not wanting me to steam in all stroppy. Her local CAB has been utterly crap (i.e. didn't offer to help with phoning or first steps letter - I am hoping to do this now). I am also hoping to get her local Councillor onside and if it were down to me would think local press (or threat of it) could be useful. She 'doesn't want to draw attention to herself' in case it attracts wronguns. I am trying not to be the bossy old moo I can be as recently did Enduring Power of Attourney thing and don't want to make her feel like she doesn't run her own life. We love each other but have very different outlooks and she seems to have an immense capacity for rubbing people up the wrong way (no - I don't mean me!). She does have insurance but doesn't have a lot of cash- please can any of you clever people help sort this???