WTAF is going on with carer's allowance?!

[C152]

DWP "should" be able to make a decision within 6 weeks...that's what it says on their website and their correspondence, but of course that's not reality. After 6 weeks had passed with no word, I called to chase and was told the waiting time was 9 weeks. They confirmed they had my form and supporting evidence and there was nothing else they needed. After 10 weeks, I called to chase again and was told there was no progress, but they'd mark my claim as "urgent". It's now nearly 4 MONTHS later and I've only just received a letter from them which asks for the exact information I already supplied and they claimed they had attached to my form!!!!

To say I am hacked off is an understatement. Has anyone submitted a claim within the last 6 months? How long did it eventually take to receive a decision?

For clarity, are we discussing a decision on eligibility or around earnings and the cliff edge cut off.

An initial decision on eligibility.

Phone and ask for a Managers Callback... the time frame for the call back is 3 days. When you call and speak to a call handler they only have limited information about your application - the usual bog standard answer is "its with the staff in the back office"

Thanks @JaspersCarrott I will try this when I have the energy for another 'computer says no' conversation! I called today (before I saw your suggestion) and spoke to a call handler who kept mixing up personal tax return with company accounts and telling me they don't decide eligibility based on personal tax returns. When I said I didn't supply that, I provided my latest annual co accounts, as requested, he just went around and around in circles.