I have been entitled to UC for 11 months following a marital split and my husband moving out.
I received notification in June that my claim eas being reviewed- I sent all the relevant documents and was given a phone appointment for July, which the agent cancelled with 2 minutes notice (literally cancelled at 13.28 for a 13.30 appointment). I was sent a rearranged time for 2 weeks later- the agent failed to call at all. Same happened in August. Rescheduled for September, I had to let them know I couldn't attend that due to work, left 3 mesaages in the journal then ended up having to ring them as I was panicking I'd be sanctioned for not answering. Once that was sorted I heard nothing for a month until Tuesday when they sent me an appointment for today. Absolutely ideal time, child free and after work. You guessed it...cancelled again?!
I think I need to call and complain and ask for my case to be transferred to someone else. I'm not worried in that I know I've been 100% honest but it's anxiety provoking having it hanging over me all the time.
Has anyone else experienced similar? Is it just like every other government department where they're understaffed and overworked?