Hi, I have received message below in my journal for my claims review. Could you kindly advise what does it mean? The only change I know is that I forgot to report slight increase in my rent(which they said it’s not problem and I need to do report any changes later).how could I find changes?
Sorry if it’s a silly question!
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Your Universal Credit Claim Review is now complete.
Following our review we can confirm that:
- your Universal Credit payment remained the same, but you still had changes to your claim.
If you disagree with a decision, you, or someone who has the authority to act for you, can phone us or use your journal to request a written explanation. Do this within one month of receiving this journal message.
You can also ask us to reconsider a decision.
Tell us if you have more information, or if you think we have overlooked something which might change the decision. Do this within one month of receiving this journal message.
We will review what you tell us and send you a letter with our decision and reasons. This is called a Mandatory Reconsideration Notice.
When you have done this you can appeal.
If you disagree with our decision you have the right to appeal at a tribunal.
You cannot start an appeal before you have received the Mandatory Reconsideration Notice.