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Scam EE Order

2 replies

Elmo230885 · 10/10/2025 18:20

Background- my details were taken during a cyber attack on my work. Noone could say what was taken and about who but somewhere between 500 & 2000 staff's details were stolen. A stament was issued and we were given premium access to a credit site.
I've since blocked all credit searches through the main three sites. I've had a few alerts which show someone has tried compare websites.

Today an internet router has been delivered to my home. My name & address, I haven't ordered this. Its from EE and I'm not sure what to do. I've had 7 calls from Suspected Spam numbers today so I presume they are linked.
I've been on EE website but go round in circles. I can't log in to anything as I dont have account details and the phone numbers just dont seem to pick up. I got through once today and the person had no idea what I was saying, just kept asking for account details!
No money has left my account.

I'm full of cold and stressed from work so can't think properly. Any suggestions?

Thanks.

OP posts:
KawasakiBabe · 11/10/2025 02:41

Phone 0330 233 1195 and ask for the fraud department, if you get no joy from customer services. They’ll help.

KawasakiBabe · 11/10/2025 02:42

KawasakiBabe · 11/10/2025 02:41

Phone 0330 233 1195 and ask for the fraud department, if you get no joy from customer services. They’ll help.

Sorry 0330 123 1105

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