Issues with Barclays, fraudulent activity and taking ages to receive new card.

[Moonlightfrog]

I did post on chat a while ago.

2 weeks ago someone used my card online to set up an Uber eats subscription, I called the bank as soon as payment went out and they stopped my card and sent me out a new one, but in the 2 days after apparently my new card was hacked (it wasn’t) so they had to cancel the new card and send out another. This was sent out 8 days ago but the card has not arrived, because 4 of those days were weekend days they are saying it hasn’t been 7 days so nothing they can do. I can’t put fuel in my car or pop to the shop for food, I can only use the new card online, can’t use it contactless until the actual card arrives. I’m out of cash and the nearest bank is 25 miles away and isn’t open at the weekends (most banks here are now gone). Barclays have sent me other letters in the post to conform re payments from the fraudulent payments that went out, these letters arrive within 48 hours…..so why does the card take so long?

Sorry for the rant but you would have thought cards would be sent out as priority when someone’s cards have been lost/stolen or fraudulent used?

Are all banks this slow?

Can't you just add it to your Google pay / apple pay? That is the norm now when a new card is sent. You can see the card in your banking app and add it to your phone and just pay that way.
I set up a new current account and savings account on Wednesday at lunchtime and paid for shopping with Google pay that afternoon from the new account.

They told me not to use google pay incase that’s how my account was hacked. I’m pretty sure that’s not how it was hacked as I rarely use google pay. I wasn’t sure if I would be able to use it in shop to pay before getting my card? I think I will just set it up and use it. I don’t have much choice as I’m out of fuel in my car and need to get the kids to places over the weekend.