Invalid John Lewis/Waitrose voucher code

[GoldOnyx]

Hi all, I’ve got a John Lewis/Waitrose voucher query and hoping someone here might be able to help please.

I got a £200 JL/Waitrose e-gift voucher that can be spent in-store or online, valid from 22 Dec 2022 for 2 years (so, till tomorrow - 22 Dec 2024). My understanding from the JL T&Cs on their website is that, if I spend part of the gift card balance now, the 24-month expiry period will refresh from now, so I don’t need to spend the full balance now.

The problem is that the voucher number doesn’t seem to be valid and I don’t know why. I’m sure I’ve never used the voucher before. I went into a Waitrose store earlier and the voucher number wasn’t recognised when I scanned it either on the self checkout or the cash registers. I then tried to buy something with it on the JL website to see if the voucher worked there and still no luck.

The gift voucher dept is closed (closes at 12:30 on a Saturday and doesn’t re-open till 9am Monday) so I’ve tweeted them and waiting for a response. In the meantime, does anyone know if there’s anything else I can do please? Thanks!

No idea but a cautionary tale not to wait until the last day to spend a voucher you've had for 2 years

Are you trying to book a food delivery for after the 22nd? If so, it doesn’t actually get charged until after it’s delivered, so the voucher won’t be valid then. Doesn’t explain why it wouldn’t work in store, though - unless you were also buying something for delivery later. It’s a good lesson to all of us, albeit an expensive one for you.

Hi @NeddieSeagoonsSteamPoweredTelephone , no I wasn’t booking a food delivery or anything. I was just hoping to use it generally.

Are you sure it's valid until 22nd? We had a leap year this year so it may have expired today.

Have you posted about this somewhere already today? This is the second time I’ve read the exact same scenario

Did you sort it out?

I recently found a JL voucher in my email and it came back with invalid. I just thought I had probably spent it, but wondering if a fault on the website.