Hi
I switched from RBS to TSB on 15th Feb. Everything has gone over & it switched a payment made in error quickly too last week.
My problem it, my DH transferred a sum of money to me at 8:30 this morning to cover DD nursery bill & his half of the mortgage but he paid it into my old account. It hasn't transferred over & it's a fair amount so I'm worried.
I called my old bank, the account is closed so they couldn't really help,& they said it will bounce back to him which I'm sure under the switch guarantee it shouldn't/doesn't do. So I phoned my new bank who said a transfer may take up to 24hrs & DH should speak to his bank tomorrow if it hasn't arrived. I was under the impression my new bank is supposed to sort any problems under the guarantee.
Now I run the risk of not being able to pay my mortgage on 1st March & this is stressing me out so much. I'm also probably going to pay our nursery invoice late.
What should I do? Who would the correct person/bank be to sort this? I'm just panicking that it won't be in my bank tomorrow & will cause me so many problems.
I've switched many times over the last few years & never had an issue & any redirects were always pretty instant. Thank you