American Express

[brownbeauty80]

We got scammed
Used American Express but now they are refusing to acknowledge the charges made on our card by a scamming company..
Anyone else been through something like this.. ?

They are usually quite good with buyer protection.

have you gone via official buyer protection claims.

What do you mean by ‘scammed’? Someone cloned your card, or you willingly used it to pay for something that either didn’t materialise or was not fit for purpose?

Willingly paid for goods what never arrived

Have your disputed the transaction through the Amex website?

American Express have some of the best customer service around usually. What response exactly did you get when you reported the transaction as goods not received?

It was flight tickets
We were contacted while we were browsing the net for tickets
Went ahead with their prices but had never heard of the company before
It turned out to be a scamming company who kept asking for the authentication codes that they were sending with the logo of American Express
We kept giving the codes but the operation was adamant it was incorrect
This happened 7 times
All the transactions went through as we later found out
American Express has said as we gave the codes we are liable to pay
Feel such a fool as we r normally so careful