Poated this in money matters as got no replies somewhere else.
I'm trying to return something expensive to Germany using ups but the receiver has refused it and it has been returned to me.
I am at a loss how to solve this as I don't understand the process.
The receiver told me the customs forms were filled in wrong but ups have told me that the receiver refused to give them a power of attorney which is a declaration form proving they are the receiver.
Does anyone know how to solve this as I am really hoping I can get a return sorted and get a refund?