I bought a Multimedia player from amazon and in November and it's not working. I did the returns form it asked if I wanted a replacement or refund. I asked for a replacement, completed the rest of the stuff and logged the request. I got an email from them this morning saying that as the item is no longer available from their supplier, they would refund. I've just checked and they have 2 in stock but they cost more than I paid for mine. Should they still send me a replacement. It just sounds as if they don't want to send it as it'd cost more.