Can they put your broadband price up 3 months after taking out a 24 month contract ?

[LaurieFairyCake]

I took out a £20 contract in January - they've just emailed saying they're putting it up to £26

It's a 2 year contract ...

There's no physical contract just email confirmation of my purchase

They probably have the right to do so, in the T&C’s.

But surely that negates the contract and I can leave ?

That's a what 22% increase?

Can they just put it up to £500 a month and hold me to it

Did they send any terms and conditions?

It'll be in the terms and conditions, but yes. Fixed contract doesn't necessarily mean fixed price, but there's usually verbiage in the terms and conditions that says they are entitled to increase by X% or that if they increase it by more than a certain amount you are entitled to end your contract without penalty.

www.which.co.uk/consumer-rights/advice/my-broadband-provider-has-raised-its-prices-do-i-have-to-pay-avVbN8s316P8

Usually, the email about the increase price incudes the option of cancelling the contract within x days But yes, the price can increase.

That's really useful thanks

Clearly they can't put my price up 30% when the retail price index is 5.5%

Nothing in the email about being allowed to cancel

Similar here with Vodafone. The email didn't mention cancelling, but I think it is always an option within 30 days of a price increase notification.

Definitely give them a call, as they should offer you something or allow you to cancel.

I took the opportunity to upgrade my package as there is a reasonable discount on offer.

BT did this to me once, I waited for the contract to end and am now happily with Sky & wont be going back.