HSBC, First Direct & Natwest

[Marmite27]

All have service outages this morning due to an issue with Sky broadband.

I’m not sure how, but that was the reason family members and I were given when we eventually got through.

For HSBC and First Direct I’d you use the app to access a digital passcode for the online service you can’t get on because the apps aren’t working.

Hopefully it saves someone some time in a phone queue. Advice is to try again in a few hours.

For HSBC and First Direct I’d you use the app to access a digital passcode for the online service you can’t get on because the apps aren’t working

Can’t get on even without code being necessary as the server is down……..

@DentonsFringeArnottsWaistcoat

For HSBC and First Direct I’d you use the app to access a digital passcode for the online service you can’t get on because the apps aren’t working

Can’t get on even without code being necessary as the server is down……..

Yeah, that’s what I meant, didn’t word it quite right!

Yours is more concise

It’s payday x2 here too

And I love the way that both FD and NatWest, on their Twitter, are desperately trying to make it look like it’s their customers issue not theirs - ‘have you tried logging in with 4G’ - not going to make a difference if their server is down-

I’ve been on the First Direct app a few times this morning. It’s worked fine for me.

@MrsPnut

I’ve been on the First Direct app a few times this morning. It’s worked fine for me.

Lucky you! I’d buy a lottery ticket while your lucks in

DNS issue? If so then likely to be at ISP level, so trying changing from WiFi to 4G may make a difference for some people. I can access fine, but then I don't use Sky.

Thank you,i can't get on my first direct app - you have saved me a call!

Yes, I think so, there’s other companies involved. My understanding also is HSBC and First Direct staff working at home and trying to log in via the remote server who use sky internet are unable to get on.

I’ve just done my banking using my phone data and that was fine, switch on the sky WiFi and it won’t work

Just been on First Direct app, no problems at all.

I can’t get on even using data. They have just had a bit on the news saying FD,HSBC, NW and TSB all having issues with ISP