So I lived at an address for a few years and moved out April 2015. Newham council started sending me letters for a huge council tax bill for an extra 7 months that I didn't live there.
I didn't have a new contract as I lived on a boat that was owned by a friend. I showed Newham that I was paying rent to this guy and asked them to contact the landlord of the previous address so she could tell them. She was completely shady as it was so she's obviously not told the truth about the date I moved out.
Newham went quiet for ages so I assumed it had been sorted. Years later I get a massive bill with all the extra add ons. I paid this off and now I've got another huge bill from another debt collection company. I've been trying to talk to Newham council and this debt company to explain that I've paid it and they keep insisting I speak to the other! I've been cut off about 10 times today and I just burst into tears. I don't know what to do other than pay it again. They're literally saying the debt collector is coming today.