Fraud/Scam using Pay Pal

[PleaseleavePayPal]

Dear Paypal users I have had to just cancel my PayPal account because I used a website, PDFSimpli.

It offers to change a PDF file into a word document and it automatically created an account with them which took £54.10 without my knowledge.

It is a scam website that encourages you to upload a pdf, let it convert it to word and when you press download it asks you to sign in using Google or FB and tick a permissions box.

Once you do that you have actually signed up. They create what is called a pre-approved payment account which requires no notification that they will automatically take money from your account.

There nothing showing that you are paying when you download the document. There is no notification from Paypal asking you to verify payment. No receipt sent to your email saying money has been taken. Paypal has refused to refund my money saying that there was 'no unauthorised' use made.

That means this website gave Paypal permission to authorise the taking of money from my account. My permission is not need. £54.10 to sample changing a pdf to a word document. Something that you can do in microsoft word. I was just trying out the website after type 'free pdf converter' into google.

Please think twice before believing PayPal is a safe way of avoiding scams.

This sounds like a You problem not a PayPal problem.

No, that is a fraud problem and the op has been defrauded.

@Brahumbug

No, that is a fraud problem and the op has been defrauded.

How can making an account automatically take funds from her paypal? Its not possible.

I have 3 PayPal accounts and had them for over 15 years, I know how PayPal works. She would have had to enter her PayPal email and password for the company to have access to any funds. I can only presume at some point she did this without reading the t&Cs.

Paypal has refused to refund my money saying that there was 'no unauthorised' use made

This says it all tbh, it wasn't unauthorised as op signed in to PayPal on that website.!

Push psymentcfraud happens all the time. If this was a bank account rather than paypal she would be refunded.

So op never signed into her PayPal with email and pw on the website?

By ordering today I confirm I am over 18 years of age and agree to the terms and conditions and privacy policy. All charges will appear as PDFSIMPLI on my credit card billing statement. With my order today, I agree to receive access to www.PDFsimpli.com. Unless you cancel within 30 days from today, we will bill your credit card $39.95 and every 28 days thereafter until you discontinue. You agree that we may bill the same credit card you are using today at the special price.

There is absolutely no obligation to remain in the program and you may cancel at any time by contacting our friendly customer care department. You can cancel at any time by contacting customer service at ([email protected]) or by phone 844-898-1076 Monday to Friday from 9:00 AM to 9:00 PM EST. Or by using our easy member cancelation feature from your profile membership page.

You must provide current, complete, and accurate information for your billing account. You are responsible for ensuring this information is correct and must promptly update all information to keep your billing account current, complete, and accurate (such as a change in billing address, credit card number, or credit card expiration date). You must promptly notify us if your credit card information is canceled or is no longer valid (for example, for loss or theft). Changes to such information can be made by calling a customer service representative at 844-898-1076 Monday to Friday from 9:00 AM to 9:00 PM EST. We reserve the right to refuse or discontinue the supply of the Product to any user at any time at our sole discretion.

YOU UNDERSTAND THAT THIS CONSUMER TRANSACTION INVOLVES A NEGATIVE OPTION AND THAT YOU ARE LIABLE FOR PAYMENT OF FUTURE GOODS AND SERVICES, UNDER THE TERMS OF THIS AGREEMENT, IF YOU PURCHASE THE PRODUCT AND THEN FAIL TO NOTIFY SIMPLIPDF NOT TO SUPPLY THE SERVICES DESCRIBED. BY PLACING YOUR ORDER, YOU PROVIDE YOUR ELECTRONIC AUTHORIZATION FOR FUTURE CHARGES AGAINST THE CREDIT CARD OR DEBIT CARD YOU PROVIDE UNLESS YOU CANCEL.

From the website.

Like I said, this is an op issue not a PayPal issue.

How does it get your paypal account and password? In your description there doesn't seem to be a step where you give that info

@FlyingBurrito

How does it get your paypal account and password? In your description there doesn't seem to be a step where you give that info

It cant and I dont think op will be back after realising this actually has nothing to do with PayPal.

No, some small print on the website won’t do.

Material conditions need to be the same font and be presented at the same time as the ‘FREE’ offers.

Anything else is misrepresentation and should be challenged.

I think PayPal needs to pay a bit more attention to the law and deal with such scammers.

Agree with other posters, you haven’t been scammed you’ve been naive, you’ve clearly logged in to PayPal with your password for the cash to go through and didn’t read anything the website told you

As an aside you can convert a pdf to word very easily on a laptop, just save your pdf in a folder or on your desktop and right click, hit open with, a list will appear and hit word