Hi everyone,
I’m posting this here because I’m really annoyed at Primark and they will not admit they are at fault, and I need you lot to confirm I’m not going mad !
16th October I popped into Primark and bought 4 children’s pyjama sets, 1 pack of girls underpants, and 1 pack of boys underpants. The boys underpants had a red reduced sticker down from £4.50 to £1, when the lady scanned it i noticed it went through at £4.50, when I pointed that out she told me that “sometimes people put stickers on themselves” I replied “well I didn’t, there were lots of them, shall
I go and get another pack ?” She said I will
get a supervisor, called a chap over said I will void it and put it through at a pound. I paid. And left. And I was a bit annoyed at being accused of putting sale stickers on stuff, when she could easily have checked without the need to say that !
Anyway I got home and unpacked and as I totted up what I had bought I realised I had been overcharged- the £4.50
Now I know I should have been on the ball at the time and spoken to them before I left the shop but I didn’t, so I did the next best thing - got on Twitter, they contacted me and asked for my email and a chap emailed me, I replied explaining situation and attached a copy of receipt.
Waited over 10 days for a reply and today they’ve apologised for the behaviour of the staff but have said they won’t refund me the £4.50 as the item had been voided - and it has a void line in the receipt but the amount hasn’t been removed from the total.
Can you lot please look at my receipt and confirm I’m not going mad?
You will see 4 x £10 (pyjama sets)
1 x £3.50 (girls underpants)
1 x £4.50 (boys underpants original price)
A line where it says void and repeats the item code and info
1 x £1 (this was the sale price of the underpants)
But the £4.50 isn’t actually removed from the total so I end up paying £49,
Which is 4X £10
1 x £4.50
1x £3.40
1 x £1
I should have paid £44.50
4 x £10
1 x £3.50
1 x £1
I’m not cracking up am I? It should have cost £44.50 and not £49 ??