PayPal hackex

[Keswick1967]

My daughter has had her account hacked and somebody has spent over £1000 at Argos on it. We are having a nightmare trying to sort it, PayPal are saying it was an authorised transaction but we can't get to speak to a human and the bank can't do anything till they hear back from them. She has spoken to Argos and given them a tracking number but they can't do anything either. Does anyone have any ideas what to do next. We've contacted the police on the action fraud online page but are stuck.

Can you try the Martin Lewis resolver thing? It's free and might be a better way to get through to Argos with a real written reply that you can use as evidence? Might work for PayPal too, not sure if that's covered.
www.resolver.co.uk/

Bumping for you- ask MNHQ to edit the title for you, it may get you more advice.

What about the bank/credit card company?

You can request a 'Charge Back' on your bank or Credit card. Just contact your card provider. I presume it was an online transaction? Have you changed your Paypal password?

Thanks all managed to get hold of PayPal via twitter. She's got her money back but we don't know whether it was them or the bank who sorted it.

I am glad to hear it.
I like using PayPal and always think it's very safe.

Still worrying that someone may have had access to your PayPal account?