Hi all,
Was wondering if anyone can help me.
In January I ordered sofas for my room from company x. Little company.
I paid a large deposit.
The man said it will arrive in 4 weeks. Then he said 6 weeks. Then he said 8 weeks. Then he said April! I lost my patience.
I asked for a refund but he wasn't having it and he was being very very rude.
I called the bank to dispute the transaction and see if I can get my money bank.
The bank refunded within an hour. Filled out form over the phone.
Two weeks later my ordered sofas turn up.
I call the bank and tell them they can take the money back.
I have called a few times as money is still there.
Anytime I call staff have no idea what is going on?
I keep bein transferred to different departments.
I know I spoke to two different people from the dispute team and she said its cancelled and they will take the money back within a couple of days.
That didn't happen. I call again and they said 14 days. It's gone past 14 days.
I can't be bothered to call again.
Waiting time 1 hour and they have no idea what's going on?
What do I do?
So worried I'm going to spend it!