BT & Dept Solutions Company

[missnatalie]

Can anyone help please?

I have been a BT customer since Feb 2006 and since that thime i have moved 2 times. My last move was end June 2007. I informend BT and they transfered my line to new address. I have been expecting a final bill from them as i changed service providers in July but so far have received nothing. Today i receive a call from Dept Solutions. BT have passed my details onto them as i havnt paid my bill . When confirming my my address details they had my old address down and have been sending me letters there. BT also sent my bill to my old address. Therefor i never received it and thas why it hasnt been paid.

My name now has a mark against it even though it was BT s mistake. I have phoned BT but there useless (spoke to one of the call centres abroad and couldnt really understand her acxcent). Ive just sent a letter of complaint via email and awaiting their responce. Im scared now that im going to have bad credit. DP and i are applying for a mortgage soon and i dont want it to affect that. What should i do?

Thanks in advance
Natalie

BUMP. Anyone

Natalie,

Ring them again, until you get the response you need. My own experience was dire (sorry) until I spoke to SIL who works for BT, and she forwarded our case which was then resolved. If you have a relatives/family member that works for BT have a word with them - BT has a Dept that handles complaints via friends and relatives, complaints that haven't been resolved via the normal route.

Good luck.