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Anyone else not received Universal Credit payment?

8 replies

MrsMiss · 25/03/2020 20:32

That really. I can appreciate there are unprecedented numbers of people all contacting DWP but I haven't seen anything online or in news about expecting a delay in payment. My journal said I'd receive payment today, I usually get it at midnight. I've enquired three times on my journal but heard nothing. Very worried as I know I won't be able to get through on any helpline and if they don't reply... how will I know? Is it just a delay, anyone else in this position?

OP posts:
Somebodyimportant1 · 26/03/2020 05:19

Mine is not due until the 10th of April and I will only be able to see how much is due on the 6th. I have also been wondering if the new government announcement of an increase in universal credit would start immediately that is, would we all get an increase from the day it was announced? If so how much? I have just logged into my universal account and there is no mention of any increase or any reference to the government announcement perhaps, that won't show until the 6th when I am normally able to view how much is due to me.
OP, may I ask if there is any increase the amount you get in your journal?
If you haven't received your money, I suggest you call although, you would probably waiting on the phone a long time or you send a message on journal. Good luck.

unicornsarereal72 · 26/03/2020 06:28

@Somebodyimportant1 As I understand it the increase is from the 6th April. My payment is the end of the month so won't be seeing that for a few weeks yet. Not that I'm not grateful. My everyday costs are going up now we are home 24/7.

But I just want to get through this and me and my loved ones come out the other side.

InTheFamilyTree · 26/03/2020 08:07

Yes it starts on the 6th but as UC is paid in arrears, you won't get the extra until the May payment

MrsMiss · 26/03/2020 09:32

Update. So the payment was due at midnight on Tuesday. Its now... I don't even know what day it is? Thursday. I didn't sleep last night. Everyone I tell says 'I'm sure the system is just overwhelmed. Don't worry about it...'. I Google incessantly to see if anyone else is in same boat. No word that there are any payments delayed. I finally get through to speak to someone and they say 'oh its because you didn't declare your earnings'. I explain through tears that I phoned on 6 Mar to declare my earnings. I have to phone because zero hours contract and cash in hand. I declare each month as advised. I even put a note in my journal outlining the figures just to back that up. She tells me to 'calm down and let me speak', then checks and says that a work coach in my normal job centre had put a 'declare earnings' thing on the system not realising how I have actually been asked to do things. She removed it and said my statement would be generated and I will be paid by 8pm today.

OP posts:
Somebodyimportant1 · 26/03/2020 10:48

@MrsMiss so sorry about this and I hope you get the money today pls keep us posted. Take care

LaurieFairyCake · 26/03/2020 11:00

Oh god you poor thing Thanks

Hope you get your money soon, so good you managed to get through to someone

MaddeningtheUnhelpful · 26/03/2020 11:05

Got mine on the day it was due (25th) no problems. Fingers crossed there's just a bit of a delay and no problems for you op

Lifeisabeach09 · 27/03/2020 09:18

Hope you got your payment, MrsMiss.

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