Hi all, I wonder if anyone can help please.
I first started trying to find out if I had PPI (Egg) back in March of this year (2019). I filled out the online form and submitted. Within a week I had received a postal letter acknowledging and requesting photographic proof of my married and maiden surnames - plus all addresses - I dutifully sent these and they were backed up and signed by a Solicitor.
I received another postal letter with my original letter and photo documents back and stating they would be in touch when they had any information for me.
It's now the end of December, and I have still heard nothing. I have contacted Citibank (who are now dealing with the Canada square/egg blah blah accounts) who were as much help as a chocolate TeaPot!
They just said that I could either keep waiting or, I could e-mail and attach all the paperwork with all the reference/account numbers they have assigned me.
SO, I emailed them in the middle of October and have not had a response from this. I'm really annoyed by this and it seems that if they come back to me at some point saying 'Yes you did have PPI, and yes it was mis-sold, but sorry luv, it's gone passed the claim point'.
Can anyone please, offer me any advise, help - anything?
Many Thanks
Delilah