Hmrc rebate

[shas19]

I'm due a rebate of about £500, they said it may take about 7 days to go into my bank but nothings there and it's been 14 days. They said they issued the payment to my bank but its not there. Where do I go from here??

HMRC don’t usually process rebates at this time of year. Are you sure you haven’t been scammed?

No havent been scammed. I spoke directly to HMRC!

Ask them to confirm the bank details it was sent to and the date sent. Then ask them to put a trace on the payment if the bank details are correct. Or have they sent it as a cheque?

NeedAnExpert I had one a couple of weeks ago, totally legit.

OP have you asked your bank? That's where I would start.

What will the trace do??

How did you receive notification of your rebate? Was it by post or email? There are heaps of scam emails on this subject.

If it is a genuine rebate, have you checked that HMRC have your correct bank details?

The trace needs to be done by the originating bank

I spoke to the bank and they said they cant see anything either! Really confused

The trace will show where the payment has gone

Your bank cant help. It's the originating bank that needs to look into it.

Really annoying. Theyve said they issued the payment and theres not much they can do

Have they confirmed the bank details with you? When are they saying it left their account?

29th September

Yes all details are correct also

Are you sure you mean september?

October sorry. Baby brain

I had spam email about this very recently. Did you call the number shown in the email or did you find the number another way?

I called the number straight off of Google. It's not a scam I've just done it late

www.gov.uk/tax-overpayments-and-underpayments/if-youre-due-a-refund this says if you don't claim online within 45 days you get it sent by cheque. Did you phone the number given on the above page?

Have you double and triple checked around the date of 29th October for a deposit?

HMRC don’t usually process rebates at this time of year
refunds are processed year round
self assessment ones are taking around 4 weeks
triple check the details on your return

My husband’s rebate went through in a week.
You need to check what bank details they used.

I also had one a couple of weeks ago which went into my bank account fine within the timescale they gave.