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Tax credit renewals - anyone heard back?

289 replies

Divgirl2 · 01/07/2019 10:59

I've been checking the HMRC app every hour day for the last three weeks but still nothing. Has anyone heard back yet? I renewed at the beginning of June.

I was on mat leave for a decent chunk of last year and so my pay was considerably less what they say it was (exactly what I had declared it would be, but there you go) so what I get currently is leaving me £200 short every month.

Really hoping I hear soon because it's miserable being skint.

OP posts:
megletthesecond · 04/07/2019 18:13

Surviving on pasta shouldn't have to happen though. We're a developed country with plenty of money sloshing around.

haveuheard · 04/07/2019 19:19

Its a much easier system if you are not working or if you are on a stable income and your employer puts your wages in correctly, and you are paid monthly at a date in the middle of your assessment period. But if you are paid 4 weekly for example, you need to work out which assessment period in the year you will get no UC and save for it. Or if your employer keeps mucking up when they declare your wages, there is very little you can do.

SpideyMom · 04/07/2019 19:27

From online calculators I will be alot worser off on UC. Which amazes me really as I am on a low income and don't get much tax credits as it is. Hence why I am gritting my teeth and praying they complete my renewal ASAP, if not I just need to wait as of the 2 systems legacy benefits work better for me

plinkyblonk · 04/07/2019 22:19

We got our brown envelope yesterday and we owe them £186 which I know isn't a lot but our tax credits have been reduced by £100 a month over all! Which means we are going to really struggle to make ends meet! I don't understand how in this day and age when you are working you are literally living on the bread line. Crazy crazy!

Divgirl2 · 05/07/2019 07:49

That's the issue I have with it plinky - I have what is generally considered to be a "good" job, in a well respected profession, but I'm on my own and nursery fees are almost an entire monthly salary.
I've just transferred the last of my savings to my bank account. I'll have to get an overdraft if it's going to go on until November.

OP posts:
whojamaflip · 05/07/2019 08:05

I can't even get onto the website to check mine - just keeps flashing up "unable to confirm your identity" when I put my gateway code and password in Sad

whojamaflip · 05/07/2019 08:05

I can't even get onto the website to check mine - just keeps flashing up "unable to confirm your identity" when I put my gateway code and password in Sad

SpideyMom · 05/07/2019 08:49

@plinkyblonk thank you! I am so glad someone else has said it. I totally agree!
I work damn hard. I am a lone parent with no help. I find wrap around care too expensive and it would make us worser off if I worked more and put my DS in childcare after school.
I used to earn a fantastic wage. Then the market I was in crashed and now I earn only a third of what I use to. My job has to fit around my son. I would love the better myself, and retrain, but at the moment I have too many commitments which mean I simply cannot walk into a better job without retraining/giving up what I have, and then I would lose everything!
I feel it is so easy for some mumsnetters to simply say ' just get a better job'...however it is never that easy. I also hate all the judgement towards those who get help. If we earned a decent wage I can assure all the negative people, we would not be claiming anything at all.

Apparently the benefits/tax credits system is overly generous. I have been trapped in it now since 2014, and I honestly can say I have never felt it has been over generous to me. They just about make it managable to live. We have no luxuries or social life.

Fingers crossed for all that this years finalises soon x

ooohhhhcrap · 05/07/2019 11:57

I remember these renewal times of the year very vividly Hmm

We are very fortunate that due to job promotions etc we haven't claimed for a good few years now but the stress it creates and the everlong paperwork and phone calls is enough to tip people over the edge.

It's totally wrong and disgusting that working families are struggling on the breadline In this day and age.

I am so lucky I no longer have childcare fees as my dc are older and I managed to juggle my hours,although it's taken many years to get to this stage I never forget how hard it was.

To hear of families still juggling and struggling just goes to show all the changes to the system has made absolutely no difference unless bad to so many people.

GunpowderGelatine · 05/07/2019 23:13

Hi OP, I had a total nightmare with mine after maternity leave, they didn't get renewed until the December and that's only because I pushed them to sort it. Apparently it's common with maternity leave for employers to miscommunications to HMRC that you have been on maternity leave, skewing what you tell HMRC bad what your employer tells them.

My advice is to phone them and ensure that the info they have from your employer is that you were on mat leave and received SMP - don't let them drag it out, I think anything that's out of the ordinary HMRC shove aside for as long as they can!

plinkyblonk · 06/07/2019 13:52

@SpideyMom and @Divgirl2 The pressure on working parents is unreal. Nursery eats up wages and like myself I rely on family to help which makes me feel guilty but can't afford childcare. I would love a better job but after being made redundant I took on an "unskilled" role to pay bills, it fits round my DD and is extremely flexible so I'm stuck until she goes to school.
My partner also got made redundant and like me took on unskilled work to cover costs he is looking for something else but right now we are budgeting to the penny. With car loans (before redundancy) mortgage and other bills it's a nightmare.
I don't how we are managing Christmas right now. Meh!!

SpideyMom · 07/07/2019 08:16

@plinkyblonk that's exactly what I had to do. When I was made redundant, after 9 months of literally applying non stop, savings all gone, I had to accept anything to be able to pay the bills. Losing my house wasn't an option. I've worked so hard for it, done it all on my own. Throwing it all away because no one would employ me as 'I was overskilled' for their job broke my heart. In the end I had to beg saying I have no intention of leaving. I have a home. I don't want to lose it. I want to work and settle in a job permanently.

I had to change sector completely which brought an horrendous salary drop down to min wage, but I managed just about.

But then I fell pregnant and was in a very toxic relationship where he racked up lots of debts all in my name and now I am stuck paying them still.

I enjoy my job now but it's not enough to be satisfied until I retire. I've recently been offered jobs back in my old sector. I was so happy, but then had to write all the pros and cons down and let's just say it wasn't good.

I was gutted as whilst it's just me and my DS whatever I do has to work around him. With no childcare option because family work themselves and not being able to afford childcare it's hard already to start somewhere new. I work 10 minutes from the school and my work day starts 10 minutes after I drop him off and finishes 10 minutes before I pick him up. I have zero spare time. These other jobs would add 40 mins to an hour each way. Breakfast club is strictly from 8am (they won't allow him in even 1 minute before 8am) and there is no afterschool club. These other jobs require me to work all over the country. How can i possibly do that again.

I feel trapped in my situation and relying on tax credits. I know I am going on about wanting my award to be finalised. But that's because we already live on the breadline as it is. So losing £200 a month since May (plus loss of maintenance) has been very hard on us.

But through all the hardship I have to say I now hold such a higher value for the simpler things in life like time. I know I can get us through on very very little money. The time I have had with my son where I've been able to leave work and leave it there, so I can focus on being a mom has been so precious and is something I am very grateful for.

I'm over half way through their specified time frame now for getting 2018/19 finalised. Hopefully it stays that way which will mean I have less time to wait now than I have had to wait already. I does sound this year that most claimants see having similar waits.

I look forward to the day I get to say its finalised.

SpideyMom · 10/07/2019 08:42

Morning all

Any upsets from anyone yet?

I keep hearing October and November for everything to be finalised. Seems to be getting further away :-(

Divgirl2 · 10/07/2019 11:48

Nothing for me so far. I keep checking and checking. My car MOT is next week and I don't know what I'll do if it fails - have to take out a loan I suppose. I had savings but the tax credits deficit is really quickly eating through them. I don't want to deplete them to 0 before I've even got a date to hear back from HMRC.

Anyone had any good news?

OP posts:
SpideyMom · 11/07/2019 20:44

I've got to stop checking. It's make me more miserable by the day. I hate that I'm sat working out my numbers every single day on how to manage the little I have. Tho I'm relying on my Cc I still have to he sensible. I don't want to use it willy nilly as it won't help me

Lougle · 11/07/2019 21:16

This is weird, tbh. I have now had my 3rd renewal processed (they made mistakes in the first two Hmm ) How have I managed to be renewed 3 times, yet some of you haven't even had one renewal?

Divgirl2 · 11/07/2019 21:23

No idea Lougle. They definitely have my renewal - they sent me a text message a week after I completed it (by phone) to say it would take 8 weeks. We're on week 6 now and so far I've had nothing. Not even a request for further information.

OP posts:
SpideyMom · 11/07/2019 21:58

Same as @Divgirl2 for me too. It took two packs being sent and they definitely have my declaration as I've had the email and text message to confirm.

Pretty annoying that you've had it done 3 times and others, including myself, (absolutely nothing against you, that's aimed at the HMRC) are just having to wait for it to be done at all.

What are they playing at

Strongecoffeeismydrug · 11/07/2019 23:06

Renewed mine at the very end of June and got my brown envelope three days ago to say completed and new payment amounts.
A small one off payment was put In The bank last Friday

SpideyMom · 12/07/2019 07:27

Just checked mine again and no change.
I have contacted them 3 times now and there is no way to speed it up unfortunately. They've confirmed they are processing it so it will get done when it gets done.
Mine means I've been underpaid last year and also I've been underpaid this current tax year, hence why I am so desperate to get it all finalised

SpideyMom · 14/07/2019 14:59

@Divgirl2 have you managed to get something sorted for your MOT?

I've been thinking, if you had the same message as me saying it's 8 weeks then you haven't got much longer to go. I'm trying to look at the positives and want to believe the 8 weeks I was originally told will still stand

Divgirl2 · 15/07/2019 07:57

I've to drop the car off in half an hour. If it costs more than I have I'm going to have to either take out a loan or see if my sister will lend me the cash.

Still nothing from tax credits as well. I was really hoping last week would be the week.

OP posts:
Divgirl2 · 15/07/2019 08:04

If I have to pay another months nursery fees before it's sorted that'll be it. Savings depleted.

OP posts:
plinkyblonk · 15/07/2019 09:18

@Divgirl2 I feel for you! It's not stress you need. Fingers crossed for your car.

SpideyMom · 15/07/2019 11:34

fingers crossed for today @Divgirl2

I have just logged on via my computer. It is now saying my renewal should be finalised by 22nd August now. I am gutted. Not what i needed to see :-(