I opened a dispute for an order I placed on the 25th November. Three items still haven't been dispatched, although I've had the others. The items are shown as in stock. I emailed in December and got a reply saying they'd be sent at the beginning of January. I phoned as I wanted a refund. I couldn't get through for several days, when I did they said they wouldn't issue a refund as they'd be sent at the beginning of Feb. They weren't, so I phoned again (same issues reaching them, they said beginning of March). Mid-March, when I couldn't get through again, I opened a PayPal dispute.
There was no way to open a dispute for a partial amount, but I wrote that it was for 3 items from the order. The company didn't reply to PayPal, so PP have refunded me the total. I feel like I've stolen from them! I've tried to call, but I can't get through. Yesterday I cleared out my spam and found an email from the company that had a pretty aggressive tone and ended "We await your explanations". They seem to consider it uttely unreasonable that I'd opened a dispute for 3 items undelivered almost 4 months after I ordered. The email was from before PayPal closed the dispute, so they sent a shitty email to me, but didn't bother to issue a partial refund via PayPal...
Can I get PayPal to send the money back to them? I don't really want to have to deal with them again as they're pretty unpleasant. Has anyone dealt with this kind of thing before? TIA!