Is there anything I can do

[BagpussDearBagpuss]

Hi I think I know the answer to this already but here goes.

I won something in a charity auction on Facebook (a legitimate charity, have won at their auction before) but never received the item.

Contacted them as it didn’t arrive and they said they sent a replacement but I have not received either. This being a charity I would normally just walk away but I paid over £40!

Unfortunately they asked me to pay by Family and Friends (or whatever it’s called) on PayPal so am I right to think that I can’t claim it back from my credit card company?

Thanks

As you paid by friends and family payment you can’t claim your money back unfortunately.

Have you tried phoning the charity to see what’s going on? If the item was sent out then they should have a reference number you you enter online to prove the item has been delivered. Royal Mail provide this for most standard services now.

Thank you for replying. I asked them if they’d sent it by a traceable method after the first one didn’t turn up and they said no and, unbelievably, they sent the second one without it being tracked too! I paid £4 for p&p and the item isn’t heavy so I don’t understand why they didn’t send it signed for especially with the first one not turning up. I’m beginning to feel that they haven’t bothered sending me the item - it seems incredible bad luck for two separate parcels to not turn up .

Ask them for a proof of postage.