They've agreed to a refund of my monarch flights under the Visa Debit Chargeback promise (not s75 but similar) but I can't get a straight answer about whether I can claim for my accommodation and outbound flight or an alternative flight home. I need to know one way or another what my chances are as I have some decisions to make, but he either didn't understand the question (although he seemed to) or was incapable of answering - but I couldn't even determine when or how I could get the info - he was trying to direct me to the CAA but it's not a matter for them what's covered by the Chargeback terms, surely? Any help much appreciated.