Anyone have any experience of this?
It is really stressing me
Out - I received a letter about 6 weeks requesting I send some information to confirm only myself living at the property (as they have on record a previous tenant resides at my address) which I duly sent, however they said they have not received this and have stopped my claim.
When I spoke to them on Friday (only discovered my claim had been stopped as didn't receive my usual weekly payment) they advised I now need to re send all the information I sent previously and request a mandatory reconsideration , anyone have any information on how long this usually takes? I'm going to post the information via recorded delivery tommorow but am panicking now as its approx £800 a month I have now lost and I still have bills and nursery costs to pay for this month (I'm a single parent)
Many thanks!