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Original poster

monthly bank charges

7 replies

happydaddy1 · 27/09/2016 21:35

does anyone know how I can go about to claim back my monthly charges for things like breakdown coverage, national trust reductions and holiday insurance??? I didn't know I had these let alone use them.

I took out an advantage gold on advise from NatWest and believe it or not I didn't know I was being charged £15 per month for the last 12+ years.

a work collage has stated I should claim the money back and because I never used the said features I have a good case?
hopefully someone can help me as I have no idea what to do and don't want to rush in to a PPI scam.

OP posts:
contortionist · 27/09/2016 21:40

Do it yourself - don't go through a claims service.
This is a good guide: www.moneysavingexpert.com/reclaim/reclaim-packaged-bank-accounts

Original poster
happydaddy1 · 27/09/2016 22:08

thanks contortionist.

that's what a friend said but they said it could take over a year if not more to do it myself.
and to be honest what with work and family I wonder if I could have the time or even patience?

OP posts:
Mamazita · 27/09/2016 22:11

I rang my bank RBS direct and it took them 8 weeks to refund all my money. As Natwest are part of RBS, I think they will take the same approach. Good luck

MsAdorabelleDearheartVonLipwig · 27/09/2016 22:34

I hope you manage to claim it back, it would be a nice sum but I have to say, I am absolutely stunned that you didn't notice the £15 charge going out of your account every month for twelve years! Confused Grin

Original poster
happydaddy1 · 27/09/2016 23:06

it was only by accident I noticed it, and tbh i'm amazed I had never seen it before.

I took aloan out for a car then was told I would automatically be upgraded to NatWest advantage gold account at no cost so thought no more about it, how naïve was I. :(

OP posts:
Original poster
happydaddy1 · 27/09/2016 23:06

thanks, I will look into it.

OP posts:
Scotmum83 · 01/10/2016 10:03

You need to word you're letter carefully so that it shows you were mis-sold the account. We took out a loan at the same time we changed ours to a monthly fee account as we were told we wouldn't get a mortgage through Rbs otherwise which we were planning on doing in the future..... This was incorrect information and we got 6 years of payments back plus interest. if you have used the benefits of it, ie the travel insurance, phone insurance etc and have made a claim on them then you might not get it back. Money saving expert has templates and further info that is really useful. Good luck 😀

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