hello everybody, this is my first post. If anyone has had problems with Concentrix, especially if the allege they wrote to you but you didn't receive, please can you contact me. I have taken my case to the local member of parliament, and lodged a complaint. But I have seen a lot of posts on here and other sites saying this is quite common. I have asked my MP to raise as a policy issue and would love some more evidence from others to pass on to her. Essentially concentrix are accusing people of living with partners when it is often a former resident, the landlord, etc, and they are demanding months/years worth of documents such as bank statements, which in my view do not have any relevance to cohabitation. I have sent my documents today and it took me hours in the bank, scanning each page into my computer then paying to post the originals. In my case Concentrix wrote to me supposedly in june 2016, I have never had problems with post and I have lved here 5 years, I get the post first as I live in a small house of 3 flats. I do not have a partner and my child's father has never lived with us we split when I was pregnant 15 years ago. Despite that concentrix insist they sent the letter therefore say its reasonable to terminate tax credits without notice This is despite never sending anything else to me or ringing me, and despite the fact that they cannot produce a copy of the letter. I have I rang them twice, waited 15-20 mins and their system was "down". neither can HMRC produce a copy. I have now been left with no tax credits over the summer holidays, my daughter is 15 on Monday and I cannot afford to pay for her friends to go cinema with her s its a tea party at home as I have no money! ( luckily I bought presents etc from my wages). I also get housing benefit to help with my rent (as I rent in london from a private landlord) and this has now also been terminated.
I cannot tell you how stressed I am. I work, so I am not expecting free money, but to remove tax credits without notice n false allegations which cat even be backed up is just horrendous. Tax credits are there to help people afford to live when working, I did not choose to be a single mum nor did I choose to earn a low wage, but that's just how life has turned out! I work for a charity helping victims of crime, however it is e who needs help in this situation!
Please do get in touch if you have any stories to submit to my MP, thanks
Please also see this article:
www.independent.co.uk/news/uk/home-news/people-in-need-at-risk-of-losing-tax-credits-after-being-wrongly-accused-of-cheating-10060745.html