Can United utilities take money from someone's incomes support without your consent. I have a family member who 'owes' them money so they have decided to take £60 a fortnight out of her income support to cover the monthly cost of water as well as arrears. She was never asked of informed, just got sent a letter this morning telling her. She will literally have £25 a week left of her benefits as she has a budgeting loan coming out of that aswell. Should they have asked her?