PPI Claim, Financial Ombudsman wants to speak to us

[DurhamDurham]

We made a claim as we are sure we were mis-sold PPI.
The company we made the claim to turned down our application to be reimbursed/compensated so we took it to the Financial Ombudsman.
We have had an answer phone message today asking us to call the Financial Ombudsman.

Does anyone have any experience of this? What are we likely to be asked and should we take it as a good or bad sign? ( or do they routinely call everyone who contacts them?)

Many thanks for your help

I made a claim years ago. I know I did speak to them on the phone. I think they just wanted to clarify something.

Why did you use a company? It's easy to do it yourself.

Apologies I wasn't clear, I meant the company that we had taken the original PPI out with rather than a PPI claims company.

I'll ring them tomorrow and see what they want.

Was your claim successful in the end ( if you don't mind me asking )We aren't sure of our chances, but feel justified in making a claim.

Ohh okay. Yes, my claims were against Lloyds who ended up paying everyone who'd had PPI.

What did you have PPI on?

The PPI was on a mortgage on the first house we bought.

If you Google the name of the provider and PPI claims you should be able to find out whether you should've been given it. Are you sure it's PPI and not insurance?

We've just checked our paperwork and it's PPI, I'll google the company now. Thanks so much for your input

They were selling it on everything and to everyone. Pensioners were being sold it in case they were made redundant etc.