On 1st nOvember I bought a pair of portable hair straighteners that arrived over two weeks later. When I opened the box it was practically empty- no battery charger, instructions etc so I can't use them. I phoned them and left a message and emailed too and got a reply on 16th November to say they would send the missing parts out asap. Last Monday (11 days later!)I hadn't received anythign so I emailed again and they replied saying they'd chase it up with Royal Mail as it had been sent the same day. I still haven't received a reply or the missing items and am mightily cheesed off- any advice on what I could/ should say to try to get the full item? I emailed again this morning but am not holding out much hope