Hope someone can help - I bought a Jawbone from Argos. it played up and eventually stopped working altogether. I returned it to Argos and because they didn't have the same Jawbone in stock they agreed to a full refund. Te problem came when I didn't have the exact credit card I bought it with. During the period between buying the Jawbone and returning it the bank advised that my card "had been compromised" and issued me with a new card - bank account remains exactly the same, it is just the number on the card that is now different. I had my driving licence and everything with me to prove I was who I said I was and it was just the number on the same bank account that I had paid for the goods with that had changed.
Argos advised that they would try to put through a refund but that head office may not pay because the number on the card was different. They advised that if the money didn't show up in y account as refunded within ten days I would have to go into Argos and ask for gift vouchers to the same amount of the Jawbone (??79.99p).
I haven't done this yet but can see a battle when I do, but more importantly I don't want gift vouchers, I want a refund because my goods were faulty. Could anyone advise me what my rights are here please? Many thanks.