PPI on current account

[HexBramble]

I have a PPI payment leaving my current account every month. I have no idea how or when I agreed to this. The account is nearly 25 years old.

What should my next course of action be?

Thanks.

Is it a direct debit? If you ask your bank they can tell you the company who are taking the payment and you can then contact them. Does it just show as "PPI" on your statements?

A&L used to do a product called overdraft protection that comes out like a bank charge monthly. Is is that? If so call the normal santander complaints number.
If not ask your bank to perform an originator reference enquiry (through the OIN on the DD) and that should give a company address and phone number.

Thank you, yes it's a current account and yes, it's overdraft protection. The account is a Barclays account and I remember opening it when I was 16!

Sorry to sound thick, but why Santander? Should I ring Barclays?

..and what's an OIN?
Thank you.

Send an email to PPI link on the Barclays website - I got my OD protection back no problem - 9k!!! it was a mis-sell as I was self employed

Santander if it was A&L but I see it's barclays. An OIN is a code used to identify DD originators.

Right. Ok.
I understand now, thanks.
I'll send an email tomorrow.

Any ideas how to word this? I am flummoxed, I must admit.

Find a template letter from moneysavingexpert and customise it to suit. Send directly to barclays complaints. What exactly does the entry on your statement say? (minus any identifying bits if applicable)

I guess what I'm getting at is that you need to know who you're complaining to.