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Original poster

inaccurate bank statement

1 reply

puffling · 07/09/2006 19:38

I'm wondering if anyone knows what to do in the following situation. I've noticed on my online bank statement that one of my transactions is for more money than I actually spent on that occasion. I don't have a receipt to prove that I'd spent less. I'm asking here because it's been impossible to use the HSBC online message service. It keeps saying I've entered an invalid character, which I hadn't and then saying that I can't continue with the message! I don't want to ring any of the suggested numbers as I'll get a call centre.
Any ideas?
thanks dawnx

OP posts:
coppertop · 08/09/2006 04:28

Could you contact the place where you bought item(s)/services? It may be a genuine mistake that they can rectify. If it's a dodgy employee the company may want to know if someone is ripping off customers.

In your situation I would also persevere with contacting the bank.

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