I am wondering who is responsible. I assume it's the company who sold me the item? But it is from the US. It's a birthday present for my dd. Ordered some time ago and the last tracking information says it cleared customs. That was a week ago. I put the tracking info into parcel force and it says they have it but no up to date tracking.
So I called parcelforce customer service and the person said it looks as if it has been lost even though it should be with them.
So what happens now? I paid by debit card.