Went to my account to check my balance - things are very tight atm - and discovered that I was waaaaay over my overdraft. Cue large amounts of panic and checking of online statements to discover that because I went over my account by £4.65 and then £7.70 the day before I got paid I've been charged £80 We don't get letters anymore so I had no warning and not only am I o/drawn but I've had a DD bounce as well (so more charges next month) I only get paid £380 pm so this is alot for me.
Didn't bother ringing the call centre as they are nice, but useless with anything off script. I rang the complaints department instead. Wonderful, wonderful man called Craig checked that my account is usually Ok and refunded everything, instantly. He's also cancelled the £140 I was due to be charged in September. I know abbey = corporate money grabbing bastards, but this man was such a star - he could have been totally jobsworth, technically I deserved everything I was charged, but he was kind and understanding even when I was blubbing like an prat on the phone
My hands are still shaking and I feel sick, this would have screwed us for a while. Now at least I can go out and buy some milk and bread (and then come home and drink brandy)