Anyone else left their tax credit renewal this late ?

[heronsfly]

I know I should have done it earlier , and I know the switchboard is jammed, but I am holding for ages listening to instructions before they tell me they cant help at this time,anyone else trying to get through ?

Can you post back your renewal?

Too late, has to be done by tomorrow, next year i will be more efficient

It took me 20 mins of holding.

You can post your renewal, but it needed to be in by today.

i did or rather dp did as i always do it but he said he would do it this year and then he buggered off camping with work so i had to do it. tool me an hour yrsterday consistently pressing redial and yes liatening to all the messages and pressing two for such and such and one for such and such to then get the recorded 'we are too busy please phone back later' was exasperating!!

and whats with the 'did your renewal form come in a brown or white envelope' question?!!

tomorrow is the deadline so too late to post.

and yes i ended up on hold for twenty mins. how much does it cost to phone tax credits?..

There used to be a different number you could ring that would skip all of the queue stuff but I can't remember what it was. Maybe Google will know...

Glad I'm not alone, and thats exactly whats bugging me Smad, I could understand if they said ring back later at the start of the call, but not ten mins into it, must be costing a fortune.

My Mum has been trying to get through for days now so that she can start a claim for a child she has just adopted, but because of all of you unorganised sods she can't get through at all!

I'm having the same problem, has anyone actually managed to get through today?!

I've been trying since 10 am, the only time I actually got to the passing to an advisor bit, they cut me off.

Just got through!! It was worth continuing to call.

In case anyone else is in the same boat this is my experience:

I called on 028 9053 8192 instead of the 0345 number as it was cheaper.

Most of the time I got a message saying they couldn't help

About once in every 4 attempts I got to listen to the 3 minutes of information about tax credits and then told they were too busy and to call later.

After about a hundred calls I struck lucky and was allowed to join the "on hold" queue, 20 minutes of music later and they answered. Other than the man sounding very tired he was great, and I got my renewal sorted. Phew!

Hope you get through soon.

I'm just panicking that they didn't receive the renewal in the post!

I"m guessing I will only know, if the payments stop

Fingers crossed for me please, I am finally in the ''on hold'' queue.

Mines done, ,
Sorry Jaqueline I shall try and be a model of organization next year .

My letter says if nothing has changed I don't need to do anything but the tv ads say otherwise. Now I'm confused.

when did you get that letter lyra? and have you had a renewal pack through, should have come may/june time.

I just got a letter as well saying I don't need to do anything unless anything has changed.

I thought that was standard if you claim income support etc.

Yep, came months ago and I looked at it yesterday and it says in bold that I don't have to do anything unless there's been a change in circumstances. I'm now suspicious and I think I'll call to check just in case. Which means doing it tomorrow on deadline day. That'll be fun!

Oh

I need to find my letter let alone ring them....

It took me 3 days and 30 minutes of holding before I got thorough. I have done it though so worth doing. The phone lines are open until 10pm tomorrow incase anyone wasn't aware.

i dont know about income support etc so maybe it is different then.

do.you remember if yours came in a brown or white.envelope? mine was white i think. but someone else said something about it not neeeding remewing if it came in a brown envelope?!! no idea!!

i would ring to be on the safe side tbh as otherwise they stop your claim. also if you dont get the info to them in time and they stop your claim do you then have to do a new claim? ie start the process again? not sure how it works.

i normally phone as soon as we get dps p60 but he said he would do it this year and then forgot so i had to do it. hence calling yesterday.

Brown envelope.

I know I should have done it earlier, but that system where you wait 5 minutes until it says it's putting you through then hangs up.... argh!!

So what does the brown envelope or white envelope mean? A mysterious government code maybe?

Mine was brown and said renewal notice.

Same as Lyra bold letters saying do nothing.