I am trying to put a claim in for misold PPI but HSBC seem to have me running around in circles. I had a credit card and graduate loan account with them and paid PPI on both. The graduate loan was fully paid off in around 2004. I still have the credit card although I cancelled the PPI a long time ago when I realised what it was and that I didn't have to pay it.
I have phoned HSBC 3 times now. The first time I was told I need to fill in the FSA questionnaire. I realised then that I didn't have all the details so I phoned HSBC back and spoke to a man who said I didn't need to fill it in and he would raise the claim for me. I phoned again today to check on the status of my claim and was told by a woman I did need to fill the questionnaire in. I have started doing so but my memory of dates is hazy. When I asked the woman on the phone for info earlier she was very non committal about providing information.
I thought this process was supposed to be simple?! I have looked on MSE and think the way forward is to raise a SAR (?) but will they have this information as it is over 6 years ago? If not what is my next step?
Also the 2nd man I spoke to most definitely told me I needed to do nothing further. Will they have a transcript of this as I feel they are being obstructive.
Does any one have any experience with HSBC PPI claims.
Thanks in advance