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Advice please - DD1 added £17 worth of facebook credits by mistake

3 replies

Goofymum · 15/12/2012 21:33

I play a game on facebook (Bubble witch saga) and sometimes I pay small amounts (60p) for extra game bonuses using paypal. My paypal account is linked directly to facebook and no password is required to pay. My paypal is automatically paid using my mastercard.
DD1 (age 7) was messing around on my laptop today playing this game and accidently added 1,000,000 credits to my game account. £17 was immediately taken from my paypal account.
Is there any way I can charge this back to my credit card saying it was unauthorised use of my credit card by DD? Or will I just have to swallow this and monitor her more closely. Have removed my credit card details from paypal to prevent this happening again.

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soph252 · 15/12/2012 21:40

Don't worry this happened to me and I got my money back. Go to 'Account settings', then 'payments'. Next select 'Learn more about Facebook credits', then on the left hand side select the description that says something about reporting a problem and then from what I remember it asks you a series of questions and one of them says something about a person under a certain age accidentally requesting credits. When I did this I got an email immediately and a full refund. They did say it would only be done once though. I guess they think we'll have learnt our lesson ;)

Goofymum · 15/12/2012 21:49

Thanks for your help, Soph252. I have followed those instructions in facebook - I would never have know how to do that!! I will await to see what they say.

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Goofymum · 15/12/2012 21:54

Woohoo! They refunded my account - that was quick! Thanks again, Soph. What a relief. Time to get my paypal details removed from facebook.

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