Zulily taken money and not received goods

[Dippy001]

I am furious. They have taken the money for orders made on 19th and 21st November. I have received an email stating 'worst case' I will get the items on the 24th December! They are all Christmas presents. What can I do? I can't cancel as I need but this is ridiculous! They don't even have a complaints service. Anyone is a similar situation?

Try commenting on their wall on Facebook or Twitter? Usually a good way to get a response from a company :)

Hello. The folks at Zulily have been in touch with us and asked us to say:

"It sounds as though this is an order made via Paypal, in which case Paypal would take the money, which is standard as per their terms.

"But we'd really like to ask Dippy001 to email [email protected] or call our customer service team on 08081 349901 and we'll have someone come back to her right away. "