Hi everyone - this will be my final thread on this matter but I still maintain my right to warn people of heavy handed sales tactics by a well known portrait studio begining with the letter V. It is not a witch hunt against the company but we were on the receiving end of very poor customer service and treated in a very rude manner when we declined to purchase the very expensive pictures at the Marlow, Bucks studio. I complained to their Head Office and was basically told that there was nothing they could do as each studio is a franchise and is up to the owners how they choose to operate. That is not good enough. Thank you for allowing me to post this - I feel that people should be aware, that's all.